Movenpick El Gouna

I have had a mixed experience with this hotel as a long-standing Accor member. I have traveled to multiple Accor facilities, and unfortunately, this is the least desirable hotel I have been to. On the positive side, the facilities in the hotel are fantastic, and the rooms are great. It is a hotel with a lot of amenities. The staff, except for the concierge, are also amazing and will make your experience pleasant. However, there are some negative aspects. The front of house has a poor process of welcoming guests. There were issues with the booking that were ignored until I requested to meet a manager who was able to resolve the concern. Additionally, the cleaning of rooms is not up to par. It is the only Accor hotel I have been to where you need to put a sign at the front door and call them to clean your room. If you don't call them, they won't clean it. The checkout process is also poor. They advise your final bill, but then, due to their incompetence, they chase you down in the hotel because they have missed charging you for certain items. This shows the inexperience at the front counter. Furthermore, it is the only Accor hotel I have been to where they will not allow you to access the benefits of the program if you haven't booked directly. All other hotels under Accor will give you the dining discount. I hope this feedback is helpful, and more importantly, I hope the Accor team also sees this.

The rooms are excellent and offer great views. However, the rooms that are far from the main area require electric carts for transportation. The buffet is luxurious, but there are limited options for vegetarians. Despite our requests, they don't seem to understand vegetarian food well. It's not a great place for Indian food. Overall, it's a good experience.

The hotel has a charming and nostalgic atmosphere, which my husband and I thoroughly enjoyed. Our room had a stunning view of the sea, making it feel like we were right by the water whenever we sat on our balcony. The breakfast was standard, but the food was fresh and delicious. The room service was efficient, although the food itself was just average. However, it was still a great option for a quick and easy lunch in our room. The taste of the food was decent, but there is definitely room for improvement. All in all, we would definitely consider returning.

I had a short but incredibly enjoyable time at this hotel, which is situated in a stunning location surrounded by blooming gardens. The rooms were spacious and had excellent amenities. The staff was extremely helpful, and the food options were top-notch.

I wanted to take a moment to express my sincere appreciation for the amazing experience my family and I had during our recent stay at your hotel. I was truly impressed by the exceptional service provided by the main restaurant team, the housekeeping staff, and the reception staff. They were all incredibly friendly and went above and beyond to ensure that our stay was as enjoyable as possible. Furthermore, our room was absolutely perfect. It was impeccably clean and spacious, and the view from our room was simply breathtaking. Additionally, the food at the restaurant was absolutely delicious, and there was a wide variety of options to choose from, which made everyone in my family happy. Overall, we had an absolutely fantastic time at your hotel, and we would highly recommend it to others. Once again, thank you for everything.