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The staff are really helpful and friendly, they will find a way to make your stay/experience worth it, I went there for my honeymoon and and I enjoyed my time there. Couldn’t ask for anything more. The food is also amazing and really delicious.
Island itself is gorgeous. Plan your time of arrival at the airport of Male as to reach Kihaa you will need to take a domestic flight, and are only 2 in a day. The hotel will take care of it, but if you arrive after 5 pm, there is a chance you will have to sleep one night in Male. Rooms are gorgeous. There are many options of villas: with pool, beach front, etc. But all of them are stunning. We been in 2 villas, second night we were upgraded bcos of honeymoon package. Rooms are clean and well planned, AC is absolutely needed and working well. Food: Maldives not gastronomic destination as everything is import. However, the team makes a lot of efforts to keep variety and taste outstanding. Staff in the restaurant are so polite and care! Honeymoon. We are glad we chose this place to celebrate our wedding. The ceremony was great, and romantic dinner was so delicious, we barely could walk))) Pictures done by Hammad will stay with us for the good memory forever. Thank you, Kihaa!
The Island is very pretty & as you'd expect. Our beach villa room was good & all of the staff are friendly & lovely & try to give a good service. However, there are lots of problems with this resort. I think that the general manager of this hotel has never managed a hotel before (I'd doubt that they've even stayed in a regular hotel, because if they had, they'd be able to immediately make a long list of all the things that are wrong here). Alternatively, the owners are not allowing any money to be spent on the day-to-day provisions. Here's a list of the main problems: The second restaurant is permanently closed - so there is only the one main buffet restaurant. There are no "special nights", there is no BBQ night - every day is the same in the buffet. The food is incredibly basic & repetitive - there is almost no fruit on offer. The "cooking stations" just make pancakes & omelets & the like (at every meal). The staff are not even given a standard uniform or name badges. They ran out of white wine for about 5 days, then got a delivery & then ran out again 2 days later. They even ran out of beer! (lots of basic things are just not available). Most of the equipment in the fitness centre is broken (& they didn't even know that it was broken - but still couldn't fix any of it). The water villas are just a building site of empty broken down buildings. A whole section of beach villas close to the main reception area are also a deserted building site. All in all - you'd be best to avoid this resort. There are many others that provide a much better overall experience.
Updating in progress, which detracted from a nice island. The amenities require updating urgently. The reception staff (some) seem disinterested or unhelpful and not trained enough. No sign on gents toilet (till day 6), ladies toilet had one (out of two) out of service the whole week with the other toilet having no seat until I complained two days in a row. Water sports equipment needs updating unless you want to pay for the use of the good stuff. More staff required on the Island.
Rating: ★★★★☆ I recently stayed at Kihaa Hotel and had a mixed experience overall. Here's a detailed breakdown of my feedback: Room: ★★★★☆ The room was spacious with an excellent view of the sea. Cleanliness was top-notch, and the staff ensured a comfortable stay. Swimming Pool: ★★★☆☆ While the pools were enjoyable, there is room for improvement. Some tiles were broken, and enhancements are needed to maintain a higher standard. Amenities: ★★★☆☆ The gym machines were in decent condition, but the squash and tennis courts need a revamp. The huts were under renovation during my stay, so no feedback could be given. Customer Service: ★★★★★ The staff at Kihaa Hotel were outstanding — friendly, helpful, and knowledgeable. They made a significant positive impact on my stay. One comment, email response is VERY slow. Beach: ★★★★★ The beach was flawless, with soft sand and a perfect location for observing marine life like Manta rays, stingrays, and sharks. Restaurant: ★★☆☆☆ The variety in the restaurant was lacking, and the hotel should consider introducing different cuisines daily. The dessert section and juice offerings were also subpar. On the positive side, the kid's menu was a nice gesture and complimentary. Pest Control: ★★★★★ The hotel's effort to control mosquitoes with pesticide was a huge plus, contributing to a more comfortable stay. Activities: ★★☆☆☆ While the hotel offered water activities, the prices were on the higher side. More affordable options would be appreciated. Additionally, including more night activities would enhance the overall experience. Transportation: ★★☆☆☆ The transportation from Male Intl airport was a bit far, and I recommend arranging your own transportation for convenience. Overall Rating: ★★★★☆ Despite the excellent staff and beautiful beach, the hotel falls short of the claimed 5-star status. Renovations are urgently needed, especially in areas like the swimming pool and restaurant. The closure of certain restaurants was disappointing, and reopening them would add to the overall experience. I would consider returning if the hotel invests more in food variety and renovations. In conclusion, Kihaa Hotel has the potential to be a top destination with some necessary improvements. The staff's hospitality is a major strength, and with proper investment, the hotel could reach its claimed 5-star status.