Playa la Roca

Great rooms (open bungalow style), incredible location in a very remote and romantic beach area. Service is nice but not making the effort to be a 5-star service. Food is ok - not many options at dinner and variability over each dinner is high depending on how much you like each dish. Price-wise it’s definitely not a value deal. Would still recommend tough!

Josephine and her crew were incredibly welcoming to us considering we had no idea the situation there and didn't realize that we needed a day pass to come visit it. They were warm and welcoming and we had one of the best meals that we had in Mexico there. The sunset there is absolutely credible and I really like that they have a new photographs policy which ensures the privacy of their guests.

Serene and beautiful with bungalows that really allow you to sink into calm. LOVED the pool and special offerings they had each day for guests. What really left an impression was the personal attention and hospitality from management. Felt taken care of!

I am writing this review with productive tips for the hotel to improve. Hopefully someone reads it and does something about it. We had high expectations when going to this hotel. We were told by friends that had gone 3 years ago that it was insane. Unfortunately the experience really fell short. We had high expectations because we paid over 600usd per night to stay there so we were expecting a 5 star experience. We ended up getting a 3 star hotel experience. Here is the good and the recommendations to improve: The good 1. Omakase. This is an absolute must and probably the best dinner we had in our lives. It's a real chef's table experience where you are served a 10 course menu with 10 other people while interacting with staff at all times was so fun. Recommendation: As soon as we arrived to the hotel and we said we wanted to go to omakase they charged us in the first minute 150 USD per person. I would recommend to do it after dinner. It's quite harsh and also they end up getting no tips that way. 2. The Pool/Beach/Location. It's an epic view with a desert beach in front. Really makes you relax. 3. Casa wabi. Really beautiful and must go. What to improve: 1. Staff communication and service. This to me is the main point. When I book an hotel this expensive my expectations are high. From the moment you get in the reception team is not up to standards. They tend to be quite rude, talking over each other, not knowing details about you or the reservation. This hotel as 12 rooms so there's really no excuse. For example, on the last day I called from my room to say we were leaving the room to go to the pool so they could collect our bags and we would check out after lunch. While we were at lunch we were called by the lunch staff team to get up and go to the reception to check out. We get there and they didn't know if they had our luggage, lost time confirming, and then told us to come back after lunch to close the bill. Basically they made us stand up and go for the reception for nothing. This was a waste of time for us. Why do it? Double check stuff before going to your guests with nothing. Another point i didn't like is that the main lady at reception asking for 4000 pesos in your first minute as a deposit for extras. Like you think I'm running away? 😂 That's not the type of people this hotel attracts. Don't do this as it then will take days for your guests to receive the money back. People should pay what they owe at the end. It was also quite annoying they asked us 3 times at the beginning for the proof of our reservation when we had sent it to them. Then in the last day they presented us s final bill with the rooms to be paid again. This is s bit annoying as it seems they were doubtin us Other example is taxis. I asked for one to the airport and they quoted me 900 pesos. I ended up getting one direct with the taxi company for 500. They try to make money on absolutely everything. This can't happen and is just one of many examples. 2. Breakfast. It's crazy to me that a hotel of this caliber gives you 4 fruits, a cake, yogurt and granola and a few cereals as the included breakfast. Simple scramble eggs are extra. This needs to be improved as it's really a 2 star experience. 3. Lunch. Very basic and there was one day with 4 dishes as an option. Just have what's in the menu. 3. Dinner. Good food but quite dark. A bit more light Is needed as I legit couldn't see my octopus. 4. Rooms. I have seen some of the reviews and I'm actually quite ok with the set up of the rooms. The only thing I would recommend is to have a blanket. It was really cold at night and we had nothing to cover besides a sheet. 5. Laundry. I asked for Laundry and would take 48h, and they couldn't wash white clothes. Not acceptable in such hotel. Just need to make it happen. If this hotel was $150-200 a night max I would be writing a glorious review. The price they charge and staff communication issues makes it subpar. Hope you can get it back to standards as all the reviews are saying the same thing. Is anyone reading them? Good luck

We had a good stay - beautiful location directly on the beach, with a big pool. Great place to get away and enjoy the coast. Food is so so, lunch better than dinner. Omakase restaurant is worth trying.