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Paradisus Los Cayos. A big hotel at a breathtaking place. They offer a wide variety of food. Really kind staff where mainly Brayan is a added value. His smile, enthusiasm and helpfulness contribute to the high standard of the hotel. advice: we know it is difficult to keep such a large-scale hotel clean. but please paid more attention to the hygiene of the rooms. Clean sheets, clean bathroom and floor is high priority. We are not sure we get clean sheets when we arrived. Also the bathroom looked used.
We spent 9 days here and all i have to say is that you will never find a beautiful beach like here. The resort is huge well maintained and the staff and management are great. You will not go Hungry here they have food for everyone. This was our 2nd trip in 3 months here and will definitely be returning again in the very near future. Dennis and Marina
Paradisus Los Cayos is one of my favourite resorts in Cuba! The beach is like no other and the staff there work very hard to make your stay entertaining and memorable. The buffet has many options and I love that there are many bars open that serve a variety of cocktails and drinks. For sure I will be coming back to stay at this resort.
This resort is amazing! Would recommend getting the royal package; it gives you more privacy and more options on food. Service was great. don't forget to tip the staff. The beaches have white sand and corals close to shore so you can pretty much snorkel everyday. Water temp was good, went in May 2024. Did the dolphin and snorkel excursion with Sunwing for 115 USD.
Food: We were hungry 95% of the time. Mostly survived on bread and cheese (which was called pizza). The airport also ran out of food. Literally NO food available even if you are about to pass out. The all-inclusive is barely all inclusive. Food is extremely scarce. Our fridge had 1 bottle of water, 1 beer and 2 apple waters. Bugs were everywhere.. Especially in our rooms/bed. Flies everywhere in the dining areas. A dead crab was outside my room. The hotel is TWO HOURS away from the airport. Our flight was leaving at 11pm.. we were denied Late check out even thought the hotel was empty. We literally waited in the lobby for 8 hours because there was nothing to do in the hotel. ALL the swimming pools displayed on the website were out of order. We ONLY swam in the beach and our little swim up. The pools were empty. If we had known, we would've never stayed here . The kids club had no kids. The bathroom had a leak from the ceiling. The ambiance of the resort is nice however, I would not recommend this place to anyone. I would ONLY recommend the beach. The beach was nice except people were feeding the pigeons/seagulls sooo much .. causing the birds to invade the beach. By far, my least favorite vacation. I would never return. I heard Havana is nice